Terms and conditions
1. Identification of the Owner
In compliance with the provisions of Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the following information is provided to users:
– Website Owner: MSF2023 SL
– Tax ID (CIF): B44568236
– Registered Address: Barbieri 7, Primero E, 28004, Madrid, Spain
– Contact Email: info@matrixevents.es
2. Purpose
This document establishes the Terms and Conditions of use for the website https://matrixevents.es/ (hereinafter referred to as the “Website”) and regulates the relationship between MSF2023 SL and the users of the Website, who access it to obtain information, purchase tickets, and participate in events organized or promoted by the Website.
By accessing and using this Website, the user fully accepts these Terms and Conditions. If the user does not agree with these terms, they must refrain from using the Website.
3. Description of Service
Matrix Events** is an online platform dedicated to promoting events in nightclubs and other venues. Through the Website, tickets for both in-house and third-party events are offered for sale, with the option to purchase online and receive digital tickets.
4. Terms of Ticket Sales
1. Availability: All ticket purchases are subject to availability. Matrix Events reserves the right to cancel a purchase if the event is canceled or if there is an error in the sales process.
2. Payment: Tickets must be paid in full at the time of purchase using the payment methods available on the Website.
3. Delivery: Tickets will be sent by email after payment confirmation. It is the user’s responsibility to ensure that the information provided during the purchase is correct.
4. Refunds and Cancellations: Once purchased, tickets are non-refundable unless the event is canceled or postponed by the organizer, in which case a refund or the option to change the ticket for another date will be offered.
5. Intellectual Property Rights
All content on the Website, including texts, images, logos, and designs, is protected by intellectual property rights and belongs to Matrix Events or its licensors. Reproduction, distribution, or transformation of any content without prior authorization is prohibited.
6. User Obligations
The user agrees to use the Website in a lawful manner and in accordance with these Terms and Conditions. Specifically, the user agrees not to perform any actions that may harm the Website, interfere with its operation, or compromise the security of the platform.
7. Refund, Return, and Cancellation Policy
Once the ticket has been purchased through this Website, as it pertains to an entertainment event with a specific execution date, under Article 103 l) of the L.G.D.C.U., it will not be changed nor will the amount be refunded, except in cases of cancellation, substantial modification, or suspension of the event, which have not been caused by force majeure. In the case of event cancellation, the organizer may choose to establish a new date for the event, in which case the same ticket will be valid. Refunds, in case of cancellation, must be requested from the event organizer, and it is the organizer’s obligation to process it as soon as possible, through the procedure deemed appropriate. Adverse weather conditions that do not prevent the event from taking place do not entitle the ticket holder to a refund.
8. Personal Data Protection
Matrix Events complies with current regulations on the protection of personal data. For more information on how we handle your data, please refer to our **Privacy Policy**.
9. Changes to the Terms and Conditions
Matrix Events reserves the right to modify these Terms and Conditions at any time. Users will be notified of any significant changes by publishing the new terms on the Website.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by Spanish law. Any disputes arising in relation to their interpretation or execution will be submitted to the courts of Madrid, Spain.
